First off, the service was awful. I go up to the counter to order after the employee called out "next!" Just as I'm about to order, the guy tells the manager, Kim, that she needs to swipe him into the register system. She does that, but then the guy who was about to take my order(I was unable to catch his name) just wanders away. The people behind me in line are being served while I wait. Then Kim calls "next!" one register over, so I step aside and begin my order, not getting an explanation for the uncaring employee that had failed to take my order, or even apologizing for having to walk away. I ask for the Turkey Artichoke panini. She informs me in a low, unenthusiastically unclear voice that Panera Bread no longer makes those. So I choose the Turkey Avocado sandwich. Kim doesn't even bother to ask if I wanted chips or an apple. What's the point, right? As I wait to receive my order, the girl employee giving out the food (who's name I also did not catch) just places the bag behind some basket, and walks away. Doesn't even care to make sure it was all there or that the person taking it in fact ordered what she had prepared. I go home to enjoy the sandwich, and much to my surprise, there are two slices of bacon stuck together at the side of my sandwich. My sandwich did not call for bacon! The sandwich itself looked as through it had been made by a 4-year old. The avocado was slipping out from the side and nearly fell out from the entire sandwich. The taste of the veiny turkey was garbage. Definitely not worth over 9$. The best tasting item of this meal would've been the apple HAD I GOTTEN ONE. Thanks a lot Panera, for ruining sandwiches. You better believe I will never return.
(1)
Mohamed B.
Great food I had the chicken fontaga panini. It was delicious. This is a very busy panera and fast moving. It is a loud place the people are constantly walking around you. Very alive
(3)
Sylvester M.
I'm in town visiting and wanted to stop at one of my favorite restaurants. However, this one sucks. The manager talks down to employees in front of guest - he tells at his workers and stresses out. Managers are supposed to have composure and not act like complete dicks - then he talks bad about a patron from an escalation as if it was her fault. He's mad he has to comp a $8 meal that you guys messed up. Plus there's no one on the staff that cleans tables - ever single table was dirty
(1)
Colleen M.
This is the WORST Panera Bread...THE WORST! Trust me, I've been to a lot of them. The service is terrible. They take forever to give you your food and half of the time they end up messing something up. The food quality is pretty lousy at the location for some reason and it always seems sloppy. I don't think they are giving their employees the proper training needed.
(1)
J. P.
I came here this past Saturday craving garden vegeatable soup with pesto. Come to find out instead of it being on the daily soup lineup, it's only on m/w/fri now. Boo! I ordered a chicken ceasar salad with just chicken and lettuce (and balsamic on the side). Say it with me, "just chicken and lettuce". What I received, however, was a ceasar chicken salad with everything in it. When I returned it to the counter to tell them I ordered it plain, a very bitchy woman snatched my salad bowl from the plate, made a plain chicken salad and slammed it down on my tray. I thanked her, but still didn't receive a response. Extremely rude staff!
(1)
Matthew S.
Right up there among the cleaner, friendlier Panera I have been to. Ashamed to say I've been here at least 4 times but haven't reviewed it yet! Today the manager was roaming around (not obnoxious) checking on patrons. Nice!
(4)
Dominique G.
I visited this Panera to order a tomato & mozzarella Panini. The food was ill prepared by the gentlemen who worked in the prep area. When I got home and checked my sandwich this is what I had.
(1)
Sarah D.
I absolutely love Panera. It could be 90 degrees and I still could go for a bread bowl with broccoli cheddar soup! That being said, this Panera sucks! How do you "sell out" of bread bowls? It's Panera BREAD! Ugh. The Thai chicken salad had nothing in it that it was supposed to. My turkey bacon bravo was on the wrong bread. They gave me bread instead of chips. The list goes on. Just go to the one by the mall, or even the one off Western on 95th! Waste of money, time and patience at this one.
(1)
Nora W.
I had high hopes for a great morning at Panera Bread; however, I received food that was not so great. My sandwich came back with bacon bits (cold hard old pieces of bacon). My order was eat in- so I'm surprised they would actually serve it to me like that. I made a complaint to the manager and she replied:"yeah this wasn't cooked fresh" Duh.. Roger that, but what are you going to do about it?! Finally the person who took my order made me a fresh sandwich. It took her 2 tries with the bacon. Seems like the machine they place the bacon in tends to burn rather than cook... Poor management, great save by cashier. Today 1 star not earned. Tomorrow maybe, but not today.
(1)
Jordan L.
Okay service pretty quick but not worth the find of a piece of paper (the one that separates the cheese) on my sandwich as I consumed it and swallowed it.. It was nice to have my food quickly but would've been nicer to have better trained employees to be quick and do their job correctly.
(1)
Andrea B.
Did not enjoy my breakfast. Think they changed the Management.? Outside seating was not clean. Needs some work. Will not go back.
(1)
Kristin M.
I came here because I'm obsessed with the strawberry poppy seed salad. The salad was good (of course!) but the line to order took forever! My boyfriend ordered a panini and soup. His panini was good but his soup was cold.
(3)
Janelle H.
I'm basing my experience totally on the food alone. I decided to try out this location since my usual Panera has recently closed. I ordered the Pesto Sacchettini and the Autumn Squash soup. The pasta was super hard. Not even close to al dente. If you look closely at the attached picture, you can easily spot uncooked pasta. The soup was cloyingly sweet, way too thick and lacked spices. The bread was super hard as well. I know many of these items aren't freshly made in house but I wouldn't recommend these items. I highly doubt I'll be back anytime soon even though I have a Panera reward available.
(1)
Lina P.
I was skeptical to try this location because of the bad reviews on Yelp, but I'm glad I did. The staff was courteous and the food had the same great quality as all the other Panera's in the area.
(5)
Kristina F.
i havent been to many panera breads, but as the reviews state, this was must be the worst. GO TO THE ONE AT CHICAGO RIDGE MALL. JUST DO IT! unless of course they're bad, then forgive me. but they're the best one i know of, with exception of the parking. i love panera bread's broccoli and cheddar soup in a bread bowl, with the asiago steak sandwich. im drooling just typing this. however here,... uhh no thanks. the service was good enough, better than the one in homewood flossmoor/olympia fields. the bread bowl was unusually hard on the outside but still soft on the inside. the asiago steak sandwich wasnt as good as the one at chicago ridge, could be because i left the horseradish on but didnt have it on at chicago ridge. but the broccoli and cheddar soup tasted spoiled. had a sour/tart taste to it. very very disappointing. i dont know what is up with them, but they will not have my business. i'll just stick to chicago ridge's location when im in the neighborhood, great customer service and great food. panera bread, get it together!
(1)
Arturo M.
This is one of the better Panera's that I've been to. The service was great and the attitude of the employees was great. I would recommend this location to everyone. Great job guys, keep up the good work!!
(5)
Cynthia B.
Managers are awesome, but the young lady that prepares the food in the evenings has the worse attitude. She always acts like she's mad when people come in prior to closing. On one occasion she suggested to another employee that they only serve from the bakery an hour prior to closing. This conversation was taking place while she was preparing food for the customers waiting; I being one of them.
(3)
Ramsey B.
I've been to this Panera 2x and they continue to meet expectations in the manner the food items are prepared. They seem to lack some of the pastries which are generally found at other Paneras. I was told that it's due to not being a franchise store. The lunch time rush hour can be challenging due to limited seating and parking spots outside of the restaurant.
Takes Reservations : No Delivery : No Take-out : Yes Accepts Credit Cards : Yes Good For : Brunch Bike Parking : No Good for Kids : Yes Good for Groups : Yes Attire : Casual Ambience : Casual Noise Level : Quiet Alcohol : No Outdoor Seating : Yes Wi-Fi : Free Has TV : No Waiter Service : No Caters : Yes
Eva K.
First off, the service was awful. I go up to the counter to order after the employee called out "next!" Just as I'm about to order, the guy tells the manager, Kim, that she needs to swipe him into the register system. She does that, but then the guy who was about to take my order(I was unable to catch his name) just wanders away. The people behind me in line are being served while I wait. Then Kim calls "next!" one register over, so I step aside and begin my order, not getting an explanation for the uncaring employee that had failed to take my order, or even apologizing for having to walk away. I ask for the Turkey Artichoke panini. She informs me in a low, unenthusiastically unclear voice that Panera Bread no longer makes those. So I choose the Turkey Avocado sandwich. Kim doesn't even bother to ask if I wanted chips or an apple. What's the point, right? As I wait to receive my order, the girl employee giving out the food (who's name I also did not catch) just places the bag behind some basket, and walks away. Doesn't even care to make sure it was all there or that the person taking it in fact ordered what she had prepared. I go home to enjoy the sandwich, and much to my surprise, there are two slices of bacon stuck together at the side of my sandwich. My sandwich did not call for bacon! The sandwich itself looked as through it had been made by a 4-year old. The avocado was slipping out from the side and nearly fell out from the entire sandwich. The taste of the veiny turkey was garbage. Definitely not worth over 9$. The best tasting item of this meal would've been the apple HAD I GOTTEN ONE. Thanks a lot Panera, for ruining sandwiches. You better believe I will never return.
(1)Mohamed B.
Great food I had the chicken fontaga panini. It was delicious. This is a very busy panera and fast moving. It is a loud place the people are constantly walking around you. Very alive
(3)Sylvester M.
I'm in town visiting and wanted to stop at one of my favorite restaurants. However, this one sucks. The manager talks down to employees in front of guest - he tells at his workers and stresses out. Managers are supposed to have composure and not act like complete dicks - then he talks bad about a patron from an escalation as if it was her fault. He's mad he has to comp a $8 meal that you guys messed up. Plus there's no one on the staff that cleans tables - ever single table was dirty
(1)Colleen M.
This is the WORST Panera Bread...THE WORST! Trust me, I've been to a lot of them. The service is terrible. They take forever to give you your food and half of the time they end up messing something up. The food quality is pretty lousy at the location for some reason and it always seems sloppy. I don't think they are giving their employees the proper training needed.
(1)J. P.
I came here this past Saturday craving garden vegeatable soup with pesto. Come to find out instead of it being on the daily soup lineup, it's only on m/w/fri now. Boo! I ordered a chicken ceasar salad with just chicken and lettuce (and balsamic on the side). Say it with me, "just chicken and lettuce". What I received, however, was a ceasar chicken salad with everything in it. When I returned it to the counter to tell them I ordered it plain, a very bitchy woman snatched my salad bowl from the plate, made a plain chicken salad and slammed it down on my tray. I thanked her, but still didn't receive a response. Extremely rude staff!
(1)Matthew S.
Right up there among the cleaner, friendlier Panera I have been to. Ashamed to say I've been here at least 4 times but haven't reviewed it yet! Today the manager was roaming around (not obnoxious) checking on patrons. Nice!
(4)Dominique G.
I visited this Panera to order a tomato & mozzarella Panini. The food was ill prepared by the gentlemen who worked in the prep area. When I got home and checked my sandwich this is what I had.
(1)Sarah D.
I absolutely love Panera. It could be 90 degrees and I still could go for a bread bowl with broccoli cheddar soup! That being said, this Panera sucks! How do you "sell out" of bread bowls? It's Panera BREAD! Ugh. The Thai chicken salad had nothing in it that it was supposed to. My turkey bacon bravo was on the wrong bread. They gave me bread instead of chips. The list goes on. Just go to the one by the mall, or even the one off Western on 95th! Waste of money, time and patience at this one.
(1)Nora W.
I had high hopes for a great morning at Panera Bread; however, I received food that was not so great. My sandwich came back with bacon bits (cold hard old pieces of bacon). My order was eat in- so I'm surprised they would actually serve it to me like that. I made a complaint to the manager and she replied:"yeah this wasn't cooked fresh" Duh.. Roger that, but what are you going to do about it?! Finally the person who took my order made me a fresh sandwich. It took her 2 tries with the bacon. Seems like the machine they place the bacon in tends to burn rather than cook... Poor management, great save by cashier. Today 1 star not earned. Tomorrow maybe, but not today.
(1)Jordan L.
Okay service pretty quick but not worth the find of a piece of paper (the one that separates the cheese) on my sandwich as I consumed it and swallowed it.. It was nice to have my food quickly but would've been nicer to have better trained employees to be quick and do their job correctly.
(1)Andrea B.
Did not enjoy my breakfast. Think they changed the Management.? Outside seating was not clean. Needs some work. Will not go back.
(1)Kristin M.
I came here because I'm obsessed with the strawberry poppy seed salad. The salad was good (of course!) but the line to order took forever! My boyfriend ordered a panini and soup. His panini was good but his soup was cold.
(3)Janelle H.
I'm basing my experience totally on the food alone. I decided to try out this location since my usual Panera has recently closed. I ordered the Pesto Sacchettini and the Autumn Squash soup. The pasta was super hard. Not even close to al dente. If you look closely at the attached picture, you can easily spot uncooked pasta. The soup was cloyingly sweet, way too thick and lacked spices. The bread was super hard as well. I know many of these items aren't freshly made in house but I wouldn't recommend these items. I highly doubt I'll be back anytime soon even though I have a Panera reward available.
(1)Lina P.
I was skeptical to try this location because of the bad reviews on Yelp, but I'm glad I did. The staff was courteous and the food had the same great quality as all the other Panera's in the area.
(5)Kristina F.
i havent been to many panera breads, but as the reviews state, this was must be the worst. GO TO THE ONE AT CHICAGO RIDGE MALL. JUST DO IT! unless of course they're bad, then forgive me. but they're the best one i know of, with exception of the parking. i love panera bread's broccoli and cheddar soup in a bread bowl, with the asiago steak sandwich. im drooling just typing this. however here,... uhh no thanks. the service was good enough, better than the one in homewood flossmoor/olympia fields. the bread bowl was unusually hard on the outside but still soft on the inside. the asiago steak sandwich wasnt as good as the one at chicago ridge, could be because i left the horseradish on but didnt have it on at chicago ridge. but the broccoli and cheddar soup tasted spoiled. had a sour/tart taste to it. very very disappointing. i dont know what is up with them, but they will not have my business. i'll just stick to chicago ridge's location when im in the neighborhood, great customer service and great food. panera bread, get it together!
(1)Arturo M.
This is one of the better Panera's that I've been to. The service was great and the attitude of the employees was great. I would recommend this location to everyone. Great job guys, keep up the good work!!
(5)Cynthia B.
Managers are awesome, but the young lady that prepares the food in the evenings has the worse attitude. She always acts like she's mad when people come in prior to closing. On one occasion she suggested to another employee that they only serve from the bakery an hour prior to closing. This conversation was taking place while she was preparing food for the customers waiting; I being one of them.
(3)Ramsey B.
I've been to this Panera 2x and they continue to meet expectations in the manner the food items are prepared. They seem to lack some of the pastries which are generally found at other Paneras. I was told that it's due to not being a franchise store. The lunch time rush hour can be challenging due to limited seating and parking spots outside of the restaurant.
(3)